Rules and Guidelines

Stadium Owner
1

K STADIUM Forum Rules

  • We are all members of the K STADIUM ecosystem. Please respect all members of the community.
  • We do not allow posts pertaining to commercial advertising, disparagement, discrimination, or abusive language.
  • Active discussions can take place for the development of K STADIUM, but please respect each other’s views and opinions.
  • If you find a post that is not suitable for the subject or purpose of the community, or likewise violations, please report the post.
  • Posts are freely available to anyone. However, some categories are limited based on their ratings.
  • Posts that have been published cannot be modified or deleted to prevent manipulation of the source.
  • If you repeatedly post the same topic multiple times, posts may be deleted by administrator.
  • Categories are provided for convenience of use. Post appropriate topics for each category.
  • If you include external news or posts, please specify the source and link.
  • The publisher is responsible for the infringement of copyright by the created post.

K STADIUM Forum Safety Rules

  • The admin uses “K STADIUM Team” badge. Please carefully check the admin badge and be careful not to be fooled by fake admin account.
  • K STADIUM admin never requests remittance or wallet sharing. Don’t share your wallet information with anyone.
  • K STADIUM does not support community channels except the official forum. Please make sure it is an official K STADIUM channel.

Category Guide

  • General: This is a general guide to the community and your free channel of communication.
  • Governance & Proposal: Posts for preliminary screening will be uploaded. The initial posting is done by the Investment Management Team.
  • Stadium Owner: Provides guidance on SO and communication channels for each SO group.
  • We are currently preparing to provide various categories, and we will support everyone to communicate in various categories.
11 Likes
3

This is an urgent matter.

In regards to K.O.K play app, who can I contact, call or email to get assistance with password recovery and edit?

Long story short,

one of my business partners/frontiers cannot log into the K.O.K Play account.

They put a dash in their phone number when creating an account for K.O.K play.
K. O.K app accepted this. When she logged out and then tried to log into the K.O.K play app it did not work.

When I examined her account in relation to the network view of K.O.K app, her number shows is (as an example not her real number yet), 201317-4283 instead of like everyone else’s in the network who would show for example 201**4383.

As you can see by the example above This is a severe issue and because there’s a dash in her number which He/her/frontier did not know not to put a dash in her number, that when she tries to log in she cannot at all due to the K.O.K play not recognizing her number due to the dash.

She has about $3,000 plus worth of assets and wallet asset increase that she/he/frontier cannot access to this glitch in the system.

she logged out and cannot log back in because karaoke play did not recognize the dash in her phone number.

I have emailed zendesk of K.O.K and also have submitted several inquiries on the same matter.

The response time in regards to help of this matter has been over 8 plus months and and that is unexceptable.

Even though the emails I sent show the dire need for help, I am holding back for now of posting screenshots with timestamps sent of several emails to K.O.K play for the hail marry of help that my frontier needs.

I even thought outside the box to email people at Medium Company who are on LinkedIn and also message some people I found directly of medium on LinkedIn and no help in response at all…

My intention by posting is to seek help from corporate IT or a corporate supervisor regarding this matter before posting screenshots of details to receive help.

Since this is a forum for the frontiers. I am frontier asking on behalf of another frontier who is one of my business partners who is in K.O.K play who is not as technology savvy. Therefore I am writing on his/her behalf.

My business partner/K.O.K frontier has been patient due to my tact and customer service skills along with actual care for him/her. Yet if I wasn’t by their side keeping them “calm” about the matter and letting them know updates that I am working on it for them, who knows what they may do…

Therefore,
who can I email, call or contact directly in regards to this sever overlooked K.O.K play password reset/locating/inputting challenge for my frontier who has been patiently waiting for over 8 months for an optimized solution?

1 Like
4

Sorry for your partner. You can contact to CS center in KOK PLAY. That’s the fastest way to solve the problem. No one here can help you out but only the company can do it.

5

@slowbuilder ,

Thank you very much for your feedback. I emailed them over 8 months and did follow up emails since then to almost all email addresses of customer support I can find.

They had the nerve to say we can’t find them in the system and asked me if i had the ID correct.

I emailed them back with screenshot proof of the account with her name, her ID and phone number so they can do proper search.

For K.O.K to be in technology the lack of competent reponse time is a huge miss managed issue.

Yet I see them coming out with all this other stuff, voting new games (like the dragon game) etc, instead of focusing on the User or the user issues which was key to K.O.kS growth based on the Original founder of K.O.K from the original white paper…

I hope they overall get their act and their business together when it comes to genuinely helping frontiers who built this from the beginning…

Without frontiers they would not have been where they are today…

So I really hope they respond or this becomes big enough because i know other people who had this very same issue and no proper response from customer service of elite competence or understand.

Its really Sad on their part…

@slowbuilder,

Thank you for responding though. Your Better at responding than their customer service.